Approval points
External communication, stakeholder onboarding, sensitive automation, public response, escalation, and critical decisions can be held behind human approval.
Governance
Humans Stay Accountable
DUA does not believe in blind automation or unchecked AI decision-making.
Governance keeps the right things human.
Every DUA system can include human-governed checkpoints, approval points, escalation paths, review requirements, and decision boundaries.
The purpose is not to slow the business down. The purpose is to make sure the right things move automatically, while sensitive decisions remain under human authority.
Governance means humans define the purpose, humans approve sensitive actions, humans set limits, humans own accountability, computers organise the work, automation reduces repetition, intelligence supports decisions, AI assists where appropriate, and humans govern the outcome.
Escalation paths
When risk, urgency, pricing, partnership, or uncertainty appears, the system escalates instead of guessing.
Decision boundaries
The customer governs their own business. DUA builds the infrastructure that helps them govern better.